Being able to get in touch with your cloud hosting provider any time you have any sort of questions or encounter any troubles is very important and how quickly they'll respond and take action could be crucial, in particular when your web site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are one way to distinguish actual providers from resellers. The latter in most cases reply only to email messages or support tickets and you may have to wait for a whole day or longer to get a reply. If your trouble calls for a couple of responses, you could end up losing several days so as to get a problem fixed. Using the services of an authentic and reliable website hosting provider, you'll be in a position to get in touch with the support anytime and receive a timely response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We supply 24/7 customer, billing and tech support for all our Linux cloud hosting. Even if you aren't our client yet and you have questions, we can give you a hand promptly and give you the needed info, to give you the choice to make an informed decision when you purchase a new hosting account. We're available at any time, including holidays and weekends, and we supply numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have a couple of phone numbers globally, so that you will be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for days to receive assistance for any kind of task or issue, irrespective of its difficulty.