There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a trouble ticket system. It is the least complicated communication method for a number of reasons. In the event that no client care staff representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Furthermore, you can copy and paste extensive pieces of information without worrying about printing errors, and if a given issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in the exact same location, so either party can always see the comments added by the other one. The downside of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which means that if you have to provide info or to adhere to directions, you will have to use at least 2 different interfaces and this number may rise in case you want to administer a couple of domains. Furthermore, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with a lot of other web hosting companies, the support ticket system that we are using with our Linux cloud hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single place. So, if you’ve got a question or confront a predicament, you can contact our tech support staff representatives on the spur of the moment. Our ticketing system comes with a smart search mechanism. This goes to say that even in case you have submitted a multitude of tickets through the years, you will be able to track down the one that you want without difficulty. In addition, you can check knowledge base suggestions for dealing with commonly experienced predicaments.