If you’ve got a site, a problem might always appear and it doesn’t necessarily need to be related to the web hosting service itself. For example, something could go wrong when you bring a software application up to date or some vital content can be edited or deleted accidentally. Whatever the essence of the problem might be, you’ll need to get in touch with the customer support staff and request them to recover a backup or to assist you in resolving the problem that you’re confronting. How quickly they’ll do that will determine the length of time that your sites will be offline. For specific websites such as social networks or e-commerce portals, a frequent outage duration often means losing clients and money. That’s why, it is quite important that you use the services of a company that offers not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours and hours on end, or even all day, to receive a reply to an e-mail or a support ticket. Regardless of when you contact us, we will lend you a hand within sixty minutes max with any pre-sales or technical queries you may have. As a matter of fact, our real response time rarely exceeds twenty-thirty minutes. As we’re at your service 24 hours a day, 7 days a week, you will always get assistance in a well-timed manner and we realize precisely how critical that is in the electronic world. As soon as you contact us, we’ll respond to your questions. If you chance upon any technical complication, we will tackle it instead of you, or we’ll supply you with all the needed information if there is something that you need to do yourself.