Client Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the ticket or e–mail is submitted. If your issue calls for further assistance from an administrator, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a comment to inform you that more time will be required for finding the optimal solution. And if you make use of our Administration Services package, any of the tasks included there will be carried out whenever you choose.
A Top–Class Support Service
Our help desk support staff will be online for you 24/7/365 if you need help with the Web Hosting Control Panel or with any of the apps that we pre–install for you on the server. Furthermore if you require assistance handling all the routine admin tasks on your dedicated web hosting server, you can make use of the Administration Services package, which includes backup hard disk storage space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server includes our free–of–charge Web Hosting Control Panel, which offers a detailed knowledgebase plus a collection of how–to video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click on the Help or Videos buttons in the upper right corner.